Careers

NewsBank's vision is to be the best company for its employees, customers, business partners and communities. For more than 40 years, NewsBank, inc. has been one of the world's premier information providers, offering a variety of value-added research and education products and services to schools, libraries, publishers, professionals and consumers through several brands.

NewsBank strives to provide its employees with job satisfaction, financial reward and opportunities for growth in a challenging, team-oriented work environment. Also, NewsBank employees strive to be responsible citizens in their relationships with fellow employees, customers, business partners and the communities in which they live and work.

Interested in working at NewsBank or its Readex division? Please browse through the listings of current employment opportunities below.

Available Positions

Click a position below for additional details and contact information.

Location: Chester, VT

We are seeking a web developer with strong communication skills to work cross-functionally to understand the needs of our internal customers. You will identify data requirements, create and modify databases, develop web interfaces and assist in the design, coding, testing debugging and implementation phases of the application systems development process.

Position requires strong communication skills, Java and JavaScript; any SQL and JSP desired. Experience with web application development and several of the following desired: HTML, CSS, JQuery, AJAX, or JSON.

If you enjoy web development and finding ways to solve business challenges, please apply with your resume and cover letter.

EEO Minorities/Women/Disabled/Veterans - VEVRAA Federal Contractor

 

Location: Chester, VT or Keene, NH or remote

If you enjoy working with XML databases, images, and are comfortable working on multiple priorities, we want to speak with you.  We need someone who is willing to take on a task, even if they don't understand it, investigate it and see it through to successful completion.  If you're a team player and learner who wants to grow, this may be the position for you.



You will develop software to support the acquisition, enhancement, transformation and publishing of large, current and historical documents for use as primary research material.  You will create, install and maintain API, web services and user interfaces that work with large No-SQL and SQL databases, millions of images and optical character recognition technologies.



We're looking for someone with a 2+ year software development degree and a minimum of 5 years of experience, and some combination of  C#, Java, relational and/or No-SQL database development, XML/XSLT/XPATH, image processing and Search and Discovery skills. 



EEO Minorities/Women/Disabled/Veterans - VEVRAA Federal Contractor

Location: Chester, VT or Keene, NH or remote

If you enjoy working with user interfaces, XML databases, images, and are comfortable working on multiple priorities, we want to speak with you.  We need someone who is willing to take on a task, even if they don't understand it, investigate it and see it through to successful completion.  If you're a team player and learner who wants to grow, this may be the position for you. Location: Chester, VT, Keene, NH or Remote

You will develop software to support the acquisition, enhancement, transformation and publishing of large, current and historical documents for use as primary research material.  You will create, install and maintain API and web services that work with large No-SQL and SQL databases, millions of images and optical character recognition technologies.  

We're looking for someone with a 2+ year software development degree and a minimum of 5 years of experience, web and client design and development (Web Forms/CPF Clients) and some combination of C#, Java, Javascript, css, HTML5, relational and/or No-SQL database development, XML/XSLT/XPATH and image processing skills.

EEO Minorities/Women/Disabled/Veterans - VEVRAA Federal Contractor

 

Location: Chester, VT or Keene, NH or remote

If you are an experienced developer who enjoys working with XML databases, images, and you are comfortable working on multiple priorities, we want to speak with you.  We need someone who can master a task or process and then teach others how to do it, too.  If you're a team player and learner who wants to keep growing and wants to help others grow with you, this may be the position for you. Location: Chester, VT, Keene, NH or Remote

You will develop software to support the acquisition, enhancement, transformation and publishing of large, current and historical documents for use as primary research material.  You will create, install and maintain APIs, web services and user interfaces that work with large No-SQL and SQL databases, millions of images and optical character recognition technologies.  You will be a mentor and provide guidance to other team members on best practices and proper programming techniques and processes.

We're looking for someone with a 2+ year software development degree and a minimum of 7 to 10 years of experience and some combination of C#, Java, relational and NO-SQL database development, XML, image processing, leadership and/or mentoring experience, Agile project management, release management, source code management, and search and discovery experience.

EEO Minorities/Women/Disabled/Veterans - VEVRAA Federal Contractor

Location: Naples, FL

The role of the Marketing & Sales Assistant is to support the execution of a wide range of marketing tactics and initiatives that align with the strategic sales and marketing plans of NewsBank, inc.

In this role, the Marketing & Sales Assistant will work closely with both the Sales and Marketing teams, as well as various company departments, to implement effective sales and marketing initiatives with the goal of driving business. We are seeking to fill this position with an enthusiastic, detail-oriented individual, with a strong work ethic and a commitment to teamwork.

The Marketing & Sales Assistant will join a dynamic team, committed to connecting with customers and prospects in the library market to meet the research needs of students and patrons. This position reports to the Digital Marketing Director.

Responsibilities:

  • Provide support for marketing requests and special projects as needed
  • Manage daily administrative tasks to ensure the Marketing department runs smoothly
  • Assist with organizing trade shows and other company events, including large meeting coordination
  • Monitor social media
  • Gather and analyze data to support marketing and sales efforts
  • Keep organized records of marketing metrics and results of past campaigns to benchmark and measure success
  • Proofread marketing materials
  • Capture meeting notes and distribute to appropriate recipients
  • Maintain accurate contact data for customers and prospects


Qualifications:

  • A team player and continuous learner
  • Skilled at being effective in a lean organization
  • High-level written and verbal communication skills
  • Professionalism, diplomacy and creativity
  • Capable of managing and prioritizing multiple projects simultaneously
  • Excellent organizational and follow-up skills, as well as attention to detail
  • Ability to readily adapt as priorities shift to meet business needs
  • Adhere to deadlines
  • Strong knowledge of MS Office and social media platforms, including Facebook and Twitter
     
Location: Chester, VT

If you have strong analytical skills and attention to detail and you can handle multiple priorities and can adapt quickly to changing priorities, we want to speak with you.  Good data entry, organizational and communication skills needed to join our Customer Billing team.  Must also be available to work long hours when necessary.
 
Responsibilities include processing and creating orders, performing periodic and scheduled maintenance on customer accounts for accurate billing, daily reporting and backup for our lead order entry representative.  Will prepare and process forms for publisher royalty calculations.  This position works closely with staff in Accounting, Pricing, Sales and Customer Service.  
 
One to two years’ experience necessary and ability to work independently as well as with a team.
 
EEO Minorities/Women/Disabled/Veterans - VEVRAA Federal Contractor

Location: Chester, VT

This position is responsible for processing data, creating and editing product databases, performing product Q/C, and verifying product integrity. Ensures all process managers are in working order and follows proper procedures for restarts and recoveries. Performs periodic and scheduled back-ups and restorations. Must become proficient working with multiple server/operating systems using Netware, NT, UNIX, Linux, and IPS; and become knowledgeable in understanding data flow within department from point of entry to exit; develop diagnostic and analytical skills to be able to troubleshoot and resolve problems; become knowledgeable with database structures, product configurations, and database maintenance.

Qualifications:

  • Strong work ethic with a demonstrated history of meeting quality and productivity expectations
  • Strong analytical skills, initiative and attention to detail
  • Ability to follow defined production processes
  • Technical background, either through formal training or equivalent on-the-job experience 
  • Proficiency in Windows, particularly web browsers and Windows Explorer
  • Proficiency in DOS file structures and file organization
  • Ability to handle multiple priorities and adjust quickly to changes
  • Ability to work collaboratively with a variety of people and skill levels to find the best solutions
  • Good interpersonal and communication skills

EEO Minorities/Women/Disabled/Veterans - VEVRAA Federal Contractor

Location: Naples, FL or remote

Ideal candidate for this remote/freelance role is a multi-tasking self-starter with strong email production, project management, analytical, and communication skills. Working closely with our in-house Creative Services team, this process-oriented individual will be responsible for formatting and scheduling a variety of email efforts. Position will report to V.P. of Creative Services and will work with a diverse group of individuals, including marketing stakeholders, graphic designers, and web developers.
 
Responsibilities:

  • Build/deploy ad hoc and automated email campaigns for Readex.com and NewsBank.com
  • Set up, maintain and troubleshoot triggered campaigns, templates and key program assets
  • Code emails using techniques such as dynamic content, mobile queries, and web tracking
  • Manage email production process, changes and trafficking requests
  • Coordinate scheduling with production assets and provide real-time direction to partners and team members
  • Communicate and collaborate with internal stakeholders across all stages of campaign development from planning to deployment
  • Manage a brisk, demanding workload which maintaining high standards for established brands
  • Communicate issues impacting production-cycle dependencies and deadlines
  • Attend phone meetings to plan and prioritize requests and adjust course as required
  • Act as the subject matter expert on automated email campaign operations – distribute, communicate and apply best practices and learnings to continually improve results

Qualifications:

  • Email production experience and proficient knowledge of CSS, HTML, Excel, responsive email design and Dreamweaver
  • Proven familiarity with email marketing platforms; experience within Silverpop a definite plus
  • Ability to refine/query customer and prospect lists to target specific subsets of master list
  • Working knowledge of and/or direct experience with enterprise-level Email Service Provider and CRM platforms
  • Strong understanding of email and mobile best practices, including tools and technology
  • Working knowledge of regulatory requirements as they relate to direct marketing and customer management programs (e.g., privacy regulations, CAN-SPAM Act, data management, etc.)
  • Ability to thrive and meet goals and timelines in fast-paced environment and to easily adapt to change
  • Highly motivated and capable of managing and prioritizing multiple projects simultaneously
  • Strong verbal and written communication skills
  • Excellent organizational skills and strong attention to detail
  • Previous experience developing more efficient methods of targeting prospects as well as implementing best practices into rolling campaigns
  • Work samples in the form of PSDs (email designs, landing page designs) or links to recently completed html-based emails
  • 3 years minimum experience in email marketing, project management and/or account management

Education:

  • BA/BS degree preferred, concentration in marketing desired

 
EEO Minorities/Women/Disabled/Veterans - VEVRAA Federal Contractor

 

Location: Orem, UT

GenealogyBank.com, a division of NewsBank, inc., is seeking talented Customer Service Representatives for our Orem, Utah office. Join our team and be a part of one of the most fascinating aspects of family history research. As one of the world’s largest and most comprehensive genealogy resources our customer service support team play an important part in helping customers discover, preserve and share their family history.

GenealogyBank.com features a wealth of exclusive material including the largest U.S. obituary collection available online, U.S. historical newspapers dating as far back as the 1600's, historical books, pamphlets, military records, government documents and more. At GenealogyBank, we are dedicated to helping people discover those interesting stories and details about their ancestors.

GenealogyBank’s customer service representatives play a critical role in retaining our valued customers through quality support and excellent service.

  • Part and full-time shifts available
  • Competitive base pay
  • Great environment
  • No weekends!
  • Paid training
  • Advancement opportunities
  • Less than five minutes from BYU/UVU
  • Hours of operation 8 a.m. to 5 p.m., M-F

*Knowledge or study of family history research highly preferred.

Responsibilities

  • Communicate with customers via telephone, email and chat
  • Respond to customer inquiries concerning orders, refunds, and products
  • Responsible for providing quality technical support to customers
  • Troubleshoot, resolve and document support calls and cases
  • Assisting with tracking and trend monitoring
  • Attempt to retain customers through value building
  • Maintain customer records of related activities and orders
  • Maintain basic knowledge of products, pricing, promotions, and procedures
  • Contribute ideas on ways to improve products and services

Job Requirements

  • Knowledge of family history/genealogy
  • Strong ability to accurately identify and troubleshoot customer questions and concerns
  • Ability to provide excellent customer service and technical assistance over the phone and email.
  • Ability to multi-task at a computer while talking to a customer over the phone
  • Exceptional communication skills (oral, written, listening)
  • Excellent organizational skills along with the ability to work under pressure of deadlines
  • Ability to strategically probe to identify, evaluate, and recommend products and services
  • Positive, upbeat attitude
  • Excellent typing skills (30 WPM minimum)
  • Team mentality balanced by the ability to work independently
  • Knowledge of PC operations, Windows-based applications and internet applications

Education & Experience

  • Minimum 1-2 years customer service or related work experience preferred
  • High school diploma or equivalent
  • Experience with customer service within a call center highly preferred

Additional Information:

To apply, please submit resume to: utahjobs[at]newsbank[dot]com  or visit https://genealogybank.applicantpro.com/jobs/

EEO Minorities/Women/Disabled/Veterans
VEVRAA Federal Contractor
PWDNET

Employment is contingent upon successful completion of background check.

Due to the high number of applications, please apply only if you meet all of the requirements for this position.

Location: Orem, UT

GenealogyBank.com, a division of NewsBank, inc., is seeking talented Inside Sales Representatives for our Orem, Utah office.  Join our team and be a part of one of the most fascinating aspects of family history research. Help promote one of the largest and most comprehensive online genealogy resources and play an important part in helping customers discover, preserve and share their family history.

GenealogyBank features a wealth of exclusive material including the largest U.S. obituary collection available online, U.S. historical newspapers dating as far back as the 1600's, historical books, pamphlets, military records, government documents and more. At GenealogyBank, we are dedicated to helping people discover those interesting stories and details about their ancestors.

  • Average hourly wage of $13-$15 (base+commission)
  • Top Agents earning $16-$18 (base+commission)
  • No cold calling!
  • Uncapped commissions!
  • Full-time (8 – 5 p.m., M-F)
  • Part-time (8 -12 p.m., 8-1p.m., & 12- 5 p.m., 1-5 p.m., M-F)
  • No weekends!
  • Flexible hours available
  • Paid training
  • Fun and friendly team oriented environment.
  • Less than five minutes from BYU/UVU

Responsibilities

  • Initiate outbound phone calls to current and prospective customers
  • Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address those needs
  • Up-sell additional products/services
  • Meet or exceed individual goals, including revenue and productivity metrics.
  • Contribute ideas on ways to improve sales process
  • Maintain basic knowledge of products, pricing, promotions, and procedures

Qualifications

  • Ability to communicate in a clear and effective manner, both verbally and in writing.
  • Ability to probe to identify, evaluate and recommend products and services.
  • Ability to multi-task at a computer while talking to a customer over the telephone
  • Team mentality balanced by the ability to work independently.
  • Basic knowledge of PC operations and Windows-based applications.

Education & Experience:

  • High school diploma or equivalent
  • 6-12 months of sales or related work experience preferred.
  • Experience in a telesales/call center capacity a plus
  • Knowledge or study of family history a major plus.

Additional Information

To apply, please submit resume to: utahjobs[at]newsbank[dot]com or visit http://genealogybank.applicantpro.com/jobs/

EEO Minorities/Women/Disabled/Veterans VEVRAA Federal Contractor PWDNET

Employment is contingent upon successful completion of background check.

Location: Naples, FL

What would appeal to you in a new career. A stable company? Healthy markets? A solid training program? Quality benefits? A challenging environment? Uncapped earning potential? If your answer to all of those questions is "yes", then look no further. As a NewsBank Sales Professional you will offer our acclaimed web-based research products to customers in educational institutions and libraries...and realize all of the outlined benefits, and more.  

We are targeting smart, resourceful individuals with proven success in sales within a professional market. Candidates who have thrived at NewsBank come from varied backgrounds in everything from software and pharmaceutical sales to recruiting and educational programs.  We highly value experience with consultative and relationship-based selling. You must be aggressive, open-minded, and a self-starter...and you must have a relentless drive to uncover each prospect’s specific needs.

At NewsBank even seasoned sales vets take advantage of our training program. You will be taught how to:

  • Identify customer needs to tailor product offerings into a compelling value proposition
  • Conduct web-based sales demonstrations on existing and new products
  • Maintain existing customer relationships for renewal sales
  • Conduct accurate pipeline management and sales-cycle management
  • Close sales!

Beyond consultative selling, our training sessions cover details about the company, the markets we serve and our collection of online products. New reps will be assigned a specific territory with goals established for new sales and renewals. Your compensation package will include a base salary, uncapped commissions and a competitive benefits package that includes medical/dental, prescription drugs, a wellness program, a vision plan, and 401(k) with company match.

Know that our interviewing process is very thorough, as it is our goal to ensure each candidate who joins NewsBank is a good fit for our culture, and that NewsBank is a good fit for them, as well.

Position requirements

  • BS or BA Degree
  • Proven - high sales intellect - professional selling skills
  • Outgoing nature - ability to connect with others
  • Excellent communication skills - verbal and listening
  • Proven Closer
  • Strong ambition to make money
  • 3+ years’ experience as telephone sales representative
  • Excellent time management skills
  • Good presentation skills
  • Demonstrated experience in consultative selling
  • Understanding of web technologies
  • Proficiency with Microsoft Office and Internet use and research

If you fit the profile described above, contact us today...and take the next step toward a rewarding, exciting and lucrative career.

About NewsBank
NewsBank, inc. has been a premier information provider for more than 40 years. Our comprehensive resources meet the diverse research needs of public libraries, colleges and universities, schools, military and government libraries, and professionals around the world. Our corporate offices are located in beautiful and sunny Naples, Florida .

EEO Minorities/Women/Disabled/Veterans - VEVRAA Federal Contractor

Location: Naples, FL

Are you looking to start your career with a challenging and results-driven training program?
NewsBank, inc. has been one of the world’s premier information providers for more than 40 years. Our comprehensive, Web-based solutions satisfy the research needs of libraries, educational institutions and a broad range of individual researchers, including students, professionals and genealogists.

We are recruiting recent college graduates for a 4+ month paid training program in professional sales.

Highlights of the Training Program:

  • Provides a smooth transition from college to a professional setting
  • Skills training including interactive role plays, presentation, communication and negotiation skill building
  • A personalized focus with an account executive mentor
  • Work closely in many of NewsBank’s departments to learn the complexities and functions of a successful technology based company.
  • Observe different roles
  • Project assignments
  • Potential travel opportunities
  • Opportunities to share best practices and network with other account executives, leaders and trainees

Successful graduates of the training program immediately move to full-time positions. 

EEO Minorities/Women/Disabled/Veterans - VEVRAA Federal Contractor