Account and Billing Questions

• How do I set up an account? What are my options?
• How much does it cost?
• Where can I view my account information?
• After I have set up my account, how am I billed?
• How do I cancel my membership?
• How do I renew my membership?
• I need to update my credit card, address, or other account information.
• My email address and password won't work. What should I do?
• I've forgotten my password.
• I've forgotten the email address I used to register.
• Can my library, business or institution share one account?

How do I set up an account? What are my options?

Searching is free, a monthly or annual membership is required for unlimited access to the full text. It only takes a few minutes to set up an account, and you can use it right away. You may use a Visa, Mastercard, American Express, or Discover. There are no set-up charges or hidden fees. Because the information you give us is communicated through a secure connection, you must use a compatible browser. You'll also have to enable cookies and JavaScript.

How much does it cost?

Membership prices are available to fit every budget. Begin a free trial today or contact our sales department to learn about our latest offers. Memberships include unlimited access to over 2 billion family history records. Millions of new records are added every month.

Where can I view my account information?

After logging in, you will see a link "Account Info" in the top-right portion of the screen. Click that link to be presented with a list of account management options.

After I have set up my account, how am I billed?

For your convenience, annual memberships will automatically renew each year and monthly memberships will automatically renew each month.

How do I cancel my membership?

If you wish to cancel your membership to GenealogyBank, you may do so online by logging into your membership and clicking 'My Account' under your login name. Under 'Update my Membership' click the link 'View or update my account information'. Click 'Cancel automatic Renewals'. Your membership will be cancelled and will not renew. You will receive an email confirming your cancellation.

For cancellation terms and conditions, please see Section 7 CANCELLATION TERMS under Terms of Use.

How do I renew my membership?

Annual and monthly memberships may be renewed online from your Account Info page.

I need to update my credit card, address, or other account information.

After logging in, you will see a link "Account Info" in the top-right portion of the screen. Click that link to be presented with a list of account management options.

My email address and password won't work. What should I do?

Make sure that you are using the email address that you chose when you registered for your account. You should have chosen your own password when you registered, and verified it by typing it twice. Don't confuse your password with the password hint that you entered; this is not used for viewing articles. When entering your password, make sure your "Caps Lock" key is not on. Email addresses and passwords are "case sensitive". Also, make sure you distinguish between numeric zeros and the upper case 'O'.

If you are still refused access and have checked the above, please send e-mail to support@genealogybank.com. Include your full name, email address, browser type, browser version and a brief description of the problem.

I've forgotten my password.

Click on the "Login" tab at the top. Then click the link "Forgot your password?". You will be prompted to enter your email address. We will email you a link to reset your password. If that does not help you, please contact our Customer Service Department. We will help you recover your account information.

I've forgotten the email address I used to register.

Please contact our Customer Service Department. We will help you recover your account information.

Can my library, business or institution share one account?

Accounts on GenealogyBank.com are registered to an individual subscriber only. If your library or institution would like access to content on GenealogyBank.com, please contact us at the address below. We offer a variety of excellent packages which may include additional content not available on GenealogyBank.com. We also have packages of more than 2,000 full-text newspaper titles, periodicals, government documents and authoritative collections of American historical material. Visit www.newsbank.com for an overview or contact us today to learn more.