GenealogyBank.com

Account and Billing Questions

How do I set up an account? What are my options?

Searching is free, a monthly or annual membership is necessary for unlimited access to the full text. It only takes a few minutes to set up an account, and you can use it right away. You may use a Visa, Mastercard, American Express, or Discover. There are no set-up charges or hidden fees. Because the information you give us is communicated through a secure connection, you must use a compatible browser such as Mozilla Firefox 3.6 or higher, or Microsoft Internet Explorer 8.0 or higher. You'll also have to enable cookies and JavaScript.

How much does it cost?

A monthly membership to GenealogyBank is $19.95 an annual membership is $69.95. Membership includes unlimited access to over 1 billion family history records. Millions of new records are added every month.

Where can I view my account information?

After logging in, you will see a link "Account Info" in the top-right portion of the screen. Click that link to be presented with a list of account management options.

After I have set up my account, how am I billed?

For your convenience, annual and monthly memberships will automatically renew each month.

How do I cancel my membership?

If you wish to cancel your membership to GenealogyBank, please contact us by phone at 1-866-641-3297 between the hours of 10:00 a.m. to 7:00 p.m., Monday – Friday (Eastern Standard Time).

If you live outside the United States, please contact us by email at internationalsupport@genealogybank.com.

For cancellation terms and conditions, please see Section 7 CANCELLATION TERMS under Terms of Use.

How do I renew my membership?

Annual and monthly memberships may be renewed online from your Account Info page.

I need to update my credit card, address, or other account information.

After logging in, you will see a link "Account Info" in the top-right portion of the screen. Click that link to be presented with a list of account management options.

My email address and password won't work. What should I do?

Make sure that you are using the email address that you chose when you registered for your account. You should have chosen your own password when you registered, and verified it by typing it twice. Don't confuse your password with the password hint that you entered; this is not used for viewing articles. When entering your password, make sure your "Caps Lock" key is not on. Email addresses and passwords are "case sensitive". Also, make sure you distinguish between numeric zeros and the upper case 'O'.

If you are still refused access and have checked the above, please send e-mail to gbsupport@genealogybank.com. Include your full name, email address, browser type, browser version and a brief description of the problem.

I've forgotten my password.

Click on the "Login" tab at the top. Then click the link "Forgot your password?". You will be prompted to enter your email address. We will email you the "password hint" you entered when you registered. If that does not help you, please contact our Technical Support Team. We will help you recover your account information.

I've forgotten the email address I used to register.

Please contact our Technical Support Team. We will help you recover your account information.

Can my library, business or institution share one account?

Accounts on GenealogyBank.com are registered to an individual subscriber only. If your library or institution would like access to content on GenealogyBank.com, please contact us at the address below. We offer a variety of excellent packages which may include additional content not available on GenealogyBank.com. We also have packages of more than 2,000 full-text newspaper titles, periodicals, government documents and authoritative collections of American historical material. Visit www.newsbank.com for an overview or contact us today to learn more.