Careers

NewsBank's vision is to be the best company for its employees, customers, business partners and communities. For more than 40 years, NewsBank, inc. has been one of the world's premier information providers, offering a variety of value-added research and education products and services to schools, libraries, publishers, professionals and consumers through several brands.

NewsBank strives to provide its employees with job satisfaction, financial reward and opportunities for growth in a challenging, team-oriented work environment. Also, NewsBank employees strive to be responsible citizens in their relationships with fellow employees, customers, business partners and the communities in which they live and work.

Interested in working at NewsBank or its Readex division? Please browse through the listings of current employment opportunities below.

Available Positions

Click a position below for additional details and contact information.

Location: Chester, VT

Responsible for uploading payroll hours into ADP payroll system; collecting job costing information and uploading into system; processing accounts payable invoices; process and deposit checks into bank account; additional duties assigned as skills develop.

Some accounting or bookkeeping experience required; focused attention to detail and accuracy, ability to learn new tasks and to communicate well verbally and in writing.  
 
EEO Minorities/Women/Disabled/Veterans - VEVRAA Federal Contractor

Location: Worcester, MA

Seeking a working supervisor to work for NewsBank, inc. at the American Antiquarian Society (AAS) in Worcester, MA.

Responsible for supervising small staff of 3-5 filmers and scanners. Provides performance feedback to individuals based on quality and quantity metrics; coordinates requests and return of rare materials housed at the AAS; researches records using online catalog; provides images for transfer (either FTP or hard drive) from AAS; tracks image capture to reconcile content against product goals; trains and assists in training new hires; manages overall workflow for scanning and filming. As a working supervisor, also digitally scans and films images of rare materials; checks and cleans equipment; and ensures 100% of captured materials meet established quality standards.

Requires prior supervisory and leadership experience; proven strong communications skills; demonstrated history of meeting quality and productivity expectations; ability to perform repetitive operations; strong attention to detail and creative problem-solving skills; MSWindows proficiency and ability to thrive in a changing environment. Excel spreadsheet and file management skills required as well as keyboarding, proofreading, and interpersonal skills.

EEO Minorities/Women/Disabled/Veterans - VEVRAA Federal Contractor

Location: Chester VT, Naples FL, Keene NH or remote

Do you design and develop complex web applications in Drupal? Would you enjoy learning from – and sharing your expertise with – a talented and collaborative team? Do you thrive on working with marketing, sales, and customer service, in order to understand the customers and deliver the best possible product? Do you appreciate an agile development process, focused on delivering, testing, and iterating?

NewsBank needs you! Join our team of Web Developers, creating and enhancing our products. Help a range of people – from first-time users to power researchers – to make sense of over two billion news and government documents spanning more than five centuries. Create elegant and powerful products that delight thousands of libraries, businesses, and other institutions worldwide.

We want to talk to you if:

  • You’ve worked with Drupal extensively, including evaluating and using open-source modules where possible, and custom development where necessary
  • You’re savvy with PHP, HTML, CSS & Sass, JavaScript & JS libraries / frameworks
  • You’re adept at designing and building mobile-responsive web applications
  • You’re comfortable with XML
  • You can collaborate with multiple stakeholders and design a user experience that “just works”
  • You’ve enjoyed your experience with agile development processes
  • You naturally keep up with advances in web application technologies

We’re really intrigued if:

  • You have serious graphic design chops in addition to user experience design skills
  • You know how to troubleshoot and scale MySQL
  • You have formal usability experience

We have offices in Keene, NH, Chester, VT, and Naples, FL. We will give preference to people in those areas, but are open to a work-from-home arrangement with the right person.

EEO Minorities/Women/Disabled/Veterans - VEVRAA Federal Contractor

 

Location: Chester VT, Naples FL, Keene NH or remote

Are you a passionate front-end Web Developer? Can you design and implement web applications that work on any screen? Would you enjoy learning from – and sharing your expertise with – a talented and collaborative team? Do you thrive on working with marketing, sales, and customer service, in order to understand the customers and deliver the best possible product? Do you appreciate an agile development process, focused on delivering, testing, and iterating?

NewsBank needs you! Join our team of Web Developers, creating and enhancing our products. Help a range of people – from first-time users to power researchers – to make sense of over two billion news and government documents spanning more than five centuries. Create elegant and powerful products that delight thousands of libraries, businesses, and other institutions worldwide.

We want to talk to you if:

  • You’re highly adept at designing and building mobile-responsive web applications
  • You’re savvy with PHP, HTML, CSS & Sass, JavaScript & JS libraries / frameworks
  • You’re comfortable with XML
  • You can collaborate with multiple stakeholders and design a user experience that “just works”
  • You’ve enjoyed your experience with agile development processes
  • You naturally keep up with advances in web application technologies

We’re really intrigued if:

  • You’ve worked with Drupal extensively, including evaluating and using open-source modules where possible, and custom development where necessary
  • You have serious graphic design chops in addition to user experience design skills
  • You know how to troubleshoot and scale MySQL
  • You have formal usability experience

We have offices in Keene, NH, Chester, VT, and Naples, FL. We will give preference to people in those areas, but are open to a work-from-home arrangement with the right person.

EEO Minorities/Women/Disabled/Veterans - VEVRAA Federal Contractor

Location: Chester, VT

Responsible for processing data, creating and editing product databases, performing product Q/C, and verifying product integrity. Ensures all process managers are in working order and follows proper procedures for restarts and recoveries. Performs periodic and scheduled back-ups and restorations. Must become proficient working with multiple server/operating systems using Netware, NT, UNIX, Linux, and IPS; and become knowledgeable in understanding data flow within department from point of entry to exit; develop diagnostic and analytical skills to troubleshoot and resolve problems; become knowledgeable with database structures, product configurations, and database maintenance.

Qualifications:

  • Strong work ethic with a demonstrated history of meeting quality and productivity expectations
  • Strong analytical skills, initiative and attention to detail
  • Ability to follow defined production processes
  • Technical background, either through formal training or equivalent on-the-job experience
  • Proficiency in Windows, particularly web browsers and Windows Explorer
  • Proficiency in DOS file structures and file organization
  • Ability to handle multiple priorities and adjust quickly to changes
  • Ability to work collaboratively with a variety of people and skill levels to find the best solutions
  • Good interpersonal and communication skills

EEO Minorities/Women/Disabled/Veterans - VEVRAA Federal Contractor

Location: Chester, VT

Responsible for providing and supporting data redistribution and data transmission services to vendors and publishing partners. Ensures all redistribution processes are in working order. Proven ability to following process documentation and policies. Responsible for receiving and resolving vendor/publisher questions and complaint issues in a timely manner. Must become knowledgeable in understanding data flow within department from point of entry to exit; develop diagnostic and analytical skills to be able to troubleshoot and resolve problems; become knowledgeable with database structures, product configurations, and database maintenance. Communicates regularly with internal and external customers.

Qualifications:

  • Strong analytical skills, initiative and attention to detail
  • Ability to follow defined production processes
  • Technical background, either through formal training or equivalent on-the-job experience
  • Proficiency in Windows, particularly web browsers and Windows Explorer
  • Proficiency in DOS file structures and file organization Ability to handle multiple priorities and adjust quickly to changes
  • Ability to work collaboratively with a variety of people and skill levels to find the best solutions
  • Good interpersonal and communication skills

EEO Minorities/Women/Disabled/Veterans - VEVRAA Federal Contractor

 

Location: Naples, FL

Ideal candidate for this remote/freelance role is a multi-tasking self-starter with strong email production, project management, analytical, and communication skills. Working closely with our in-house Creative Services team, this process-oriented individual will be responsible for formatting and scheduling a variety of email efforts. Position will report to V.P. of Creative Services and will work with a diverse group of individuals, including marketing stakeholders, graphic designers, and web developers.
 
Responsibilities:

  • Build/deploy ad hoc and automated email campaigns for Readex.com and NewsBank.com
  • Set up, maintain and troubleshoot triggered campaigns, templates and key program assets
  • Code emails using techniques such as dynamic content, mobile queries, and web tracking
  • Manage email production process, changes and trafficking requests
  • Coordinate scheduling with production assets and provide real-time direction to partners and team members
  • Communicate and collaborate with internal stakeholders across all stages of campaign development from planning to deployment
  • Manage a brisk, demanding workload which maintaining high standards for established brands
  • Communicate issues impacting production-cycle dependencies and deadlines
  • Attend phone meetings to plan and prioritize requests and adjust course as required
  • Act as the subject matter expert on automated email campaign operations – distribute, communicate and apply best practices and learnings to continually improve results

Qualifications:

  • Email production experience and proficient knowledge of CSS, HTML, Excel, responsive email design and Dreamweaver
  • Proven familiarity with email marketing platforms; experience within Silverpop a definite plus
  • Ability to refine/query customer and prospect lists to target specific subsets of master list
  • Working knowledge of and/or direct experience with enterprise-level Email Service Provider and CRM platforms
  • Strong understanding of email and mobile best practices, including tools and technology
  • Working knowledge of regulatory requirements as they relate to direct marketing and customer management programs (e.g., privacy regulations, CAN-SPAM Act, data management, etc.)
  • Ability to thrive and meet goals and timelines in fast-paced environment and to easily adapt to change
  • Highly motivated and capable of managing and prioritizing multiple projects simultaneously
  • Strong verbal and written communication skills
  • Excellent organizational skills and strong attention to detail
  • Previous experience developing more efficient methods of targeting prospects as well as implementing best practices into rolling campaigns
  • Work samples in the form of PSDs (email designs, landing page designs) or links to recently completed html-based emails
  • 3 years minimum experience in email marketing, project management and/or account management

Education:

  • BA/BS degree preferred, concentration in marketing desired

 
EEO Minorities/Women/Disabled/Veterans - VEVRAA Federal Contractor

 

Location: Orem, UT

GenealogyBank.com, a division of NewsBank, inc., is seeking talented Customer Service Representatives for our Orem, Utah office. Join our team and be a part of one of the most fascinating aspects of family history research. As one of the world’s largest and most comprehensive genealogy resources our customer service support team play an important part in helping customers discover, preserve and share their family history.

GenealogyBank.com features a wealth of exclusive material including the largest U.S. obituary collection available online, U.S. historical newspapers dating as far back as the 1600's, historical books, pamphlets, military records, government documents and more. At GenealogyBank, we are dedicated to helping people discover those interesting stories and details about their ancestors.

GenealogyBank’s customer service representatives play a critical role in retaining our valued customers through quality support and excellent service.

  • Part and full-time shifts available
  • Competitive base pay
  • Great environment
  • No weekends!
  • Paid training
  • Advancement opportunities
  • Less than five minutes from BYU/UVU
  • Hours of operation 8 a.m. to 5 p.m., M-F

*Knowledge or study of family history research highly preferred.

Responsibilities

  • Communicate with customers via telephone, email and chat
  • Respond to customer inquiries concerning orders, refunds, and products
  • Responsible for providing quality technical support to customers
  • Troubleshoot, resolve and document support calls and cases
  • Assisting with tracking and trend monitoring
  • Attempt to retain customers through value building
  • Maintain customer records of related activities and orders
  • Maintain basic knowledge of products, pricing, promotions, and procedures
  • Contribute ideas on ways to improve products and services

Job Requirements

  • Knowledge of family history/genealogy
  • Strong ability to accurately identify and troubleshoot customer questions and concerns
  • Ability to provide excellent customer service and technical assistance over the phone and email.
  • Ability to multi-task at a computer while talking to a customer over the phone
  • Exceptional communication skills (oral, written, listening)
  • Excellent organizational skills along with the ability to work under pressure of deadlines
  • Ability to strategically probe to identify, evaluate, and recommend products and services
  • Positive, upbeat attitude
  • Excellent typing skills (30 WPM minimum)
  • Team mentality balanced by the ability to work independently
  • Knowledge of PC operations, Windows-based applications and internet applications

Education & Experience

  • Minimum 1-2 years customer service or related work experience preferred
  • High school diploma or equivalent
  • Experience with customer service within a call center highly preferred

Additional Information:

To apply, please submit resume to: utahjobs[at]newsbank[dot]com  or visit https://genealogybank.applicantpro.com/jobs/

EEO Minorities/Women/Disabled/Veterans
VEVRAA Federal Contractor
PWDNET

Employment is contingent upon successful completion of background check.

Due to the high number of applications, please apply only if you meet all of the requirements for this position.

Location: Keene, NH, Chester, VT

Are you an experienced Software Developer, who enjoys working with large no-SQL XML databases, SQL relational databases, images, or Optical Character Recognition technologies?  Do you enjoy mentoring others, and helping them to grow?  Are you proficient in various languages, such as C#, and Java; have experience using XML tools, such as XSLT, XPath, and XQuery? Do you enjoy staying current on new technologies, continually growing, and advancing, and being rewarded for your success? 

We are looking for a Lead Software Developer to join our Content Management, and Content Acquisitions teams, where you will be able to use your skills to help create interesting research products, from very large sets, of current, and historical documents.  If being the lead in a small, agile development team, but being able to work with a variety of technologies to acquire, create, enhance, and deliver various content types sounds interesting to you, please contact us so we can talk to you about the opportunities we have available.  Competitive salary based on experience.  Comprehensive benefits package including health, dental, life and disability insurance, 401k with company match, FSA, holidays, vacation, sick and personal paid time off.

EEO Minorities/Women/Disabled/Veterans - VEVRAA Federal Contractor

Location: Keene, NH, Chester, VT

Are you a Software Developer, who would enjoy working with large no-SQL XML databases, SQL relational databases, millions of images, or Optical Character Recognition technologies? Can you develop, install, and maintain web services, user interfaces, and API’s? Are you proficient in various languages, such as C#, and Java; have experience using XML tools, such as XSLT, XPath, and XQuery? Do you enjoy staying current on new technologies, continually growing, and advancing, and being rewarded for your success?

We are looking for Software Developers to join our Content Management and Content Acquisitions teams, where you will be able to use your skills to help create interesting research products, from very large sets, of current, and historical documents. If working in a small agile development team while being able to work with a variety of technologies to acquire, create, enhance, and deliver various content types sounds interesting to you, please apply. We look forward to talking to you about the opportunities we have available.

Competitive salary based on experience. Comprehensive benefits package including health, dental, life and disability insurance, 401k with company match, FSA, holidays, vacation, sick and personal paid time off.

EEO Minorities/Women/Disabled/Veterans - VEVRAA Federal Contractor

 

Location: Orem, UT

GenealogyBank.com, a division of NewsBank, inc., is seeking talented Inside Sales Representatives for our Orem, Utah office.  Join our team and be a part of one of the most fascinating aspects of family history research. Help promote one of the largest and most comprehensive online genealogy resources and play an important part in helping customers discover, preserve and share their family history.

GenealogyBank features a wealth of exclusive material including the largest U.S. obituary collection available online, U.S. historical newspapers dating as far back as the 1600's, historical books, pamphlets, military records, government documents and more. At GenealogyBank, we are dedicated to helping people discover those interesting stories and details about their ancestors.

  • Average hourly wage of $13-$15 (base+commission)
  • Top Agents earning $16-$18 (base+commission)
  • No cold calling!
  • Uncapped commissions!
  • Full-time (8 – 5 p.m., M-F)
  • Part-time (8 -12 p.m., 8-1p.m., & 12- 5 p.m., 1-5 p.m., M-F)
  • No weekends!
  • Flexible hours available
  • Paid training
  • Fun and friendly team oriented environment.
  • Less than five minutes from BYU/UVU

Responsibilities

  • Initiate outbound phone calls to current and prospective customers
  • Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address those needs
  • Up-sell additional products/services
  • Meet or exceed individual goals, including revenue and productivity metrics.
  • Contribute ideas on ways to improve sales process
  • Maintain basic knowledge of products, pricing, promotions, and procedures

Qualifications

  • Ability to communicate in a clear and effective manner, both verbally and in writing.
  • Ability to probe to identify, evaluate and recommend products and services.
  • Ability to multi-task at a computer while talking to a customer over the telephone
  • Team mentality balanced by the ability to work independently.
  • Basic knowledge of PC operations and Windows-based applications.

Education & Experience:

  • High school diploma or equivalent
  • 6-12 months of sales or related work experience preferred.
  • Experience in a telesales/call center capacity a plus
  • Knowledge or study of family history a major plus.

Additional Information

To apply, please submit resume to: utahjobs[at]newsbank[dot]com or visit http://genealogybank.applicantpro.com/jobs/

EEO Minorities/Women/Disabled/Veterans VEVRAA Federal Contractor PWDNET

Employment is contingent upon successful completion of background check.

Location: Naples, FL

What would appeal to you in a new career. A stable company? Healthy markets? A solid training program? Quality benefits? A challenging environment? Uncapped earning potential? If your answer to all of those questions is "yes", then look no further. As a NewsBank Sales Professional you will offer our acclaimed web-based research products to customers in educational institutions and libraries...and realize all of the outlined benefits, and more.  

We are targeting smart, resourceful individuals with proven success in sales within a professional market. Candidates who have thrived at NewsBank come from varied backgrounds in everything from software and pharmaceutical sales to recruiting and educational programs.  We highly value experience with consultative and relationship-based selling. You must be aggressive, open-minded, and a self-starter...and you must have a relentless drive to uncover each prospect’s specific needs.

At NewsBank even seasoned sales vets take advantage of our training program. You will be taught how to:

  • Identify customer needs to tailor product offerings into a compelling value proposition
  • Conduct web-based sales demonstrations on existing and new products
  • Maintain existing customer relationships for renewal sales
  • Conduct accurate pipeline management and sales-cycle management
  • Close sales!

Beyond consultative selling, our training sessions cover details about the company, the markets we serve and our collection of online products. New reps will be assigned a specific territory with goals established for new sales and renewals. Your compensation package will include a base salary, uncapped commissions and a competitive benefits package that includes medical/dental, prescription drugs, a wellness program, a vision plan, and 401(k) with company match.

Know that our interviewing process is very thorough, as it is our goal to ensure each candidate who joins NewsBank is a good fit for our culture, and that NewsBank is a good fit for them, as well.

Position requirements

  • BS or BA Degree
  • Proven - high sales intellect - professional selling skills
  • Outgoing nature - ability to connect with others
  • Excellent communication skills - verbal and listening
  • Proven Closer
  • Strong ambition to make money
  • 3+ years’ experience as telephone sales representative
  • Excellent time management skills
  • Good presentation skills
  • Demonstrated experience in consultative selling
  • Understanding of web technologies
  • Proficiency with Microsoft Office and Internet use and research

If you fit the profile described above, contact us today...and take the next step toward a rewarding, exciting and lucrative career.

About NewsBank
NewsBank, inc. has been a premier information provider for more than 40 years. Our comprehensive resources meet the diverse research needs of public libraries, colleges and universities, schools, military and government libraries, and professionals around the world. Our corporate offices are located in beautiful and sunny Naples, Florida .

EEO Minorities/Women/Disabled/Veterans - VEVRAA Federal Contractor